An Electric Honeycomb Blind: Forging a Deep Bond Across Two Lands

Founded in 2009, Qingyuan Fortune Decoration Materials Co., Ltd. is a comprehensive enterprise integrating production, investment, and equity participation. Located in Qingyuan City, it boasts a convenient global logistics network thanks to its superior geographical position—just a 1-hour drive from Guangzhou Airport and a 3-hour drive from Hong Kong. The company specializes in manufacturing various PVC blinds, roller blinds, honeycomb blinds, zebra blinds, and other window coverings. With recognized formula technology and product quality, it serves major markets in the United States, Canada, Australia, Southeast Asia, and beyond, achieving an annual turnover of over 5 million yuan.

Canadian client Niki is a large local engineering contractor undertaking interior decoration projects for hotels, office buildings, and other commercial properties, with high demand and strict quality requirements for door and window decoration materials. Three years ago, Niki chanced upon Fortune during a market survey and initially purchased 10 honeycomb blinds as a trial. Fortune won Niki's initial approval with its delicate fabric texture, precise dimensions, and designs tailored to local aesthetics and needs, marking the beginning of their collaboration.

Niki's projects vary widely, requiring diverse window systems. For hotel projects, the high ceilings in lobbies demand electric honeycomb blinds to create unique lighting layers and enhance the hotel's ambiance; office buildings prioritize practicality and cost control, calling for manual roller blinds for quick shading. Leveraging its mature production lines and professional team, Fortune provides fully customized sizing services. Whether it's a 10cm-wide exclusive bay window blind, a 3-meter-tall villa floor-to-ceiling window system, or special dimensions for curved irregular-shaped or L-shaped corner windows, Fortune ensures precise adaptation. Additionally, it recommends suitable control methods for different scenarios—smart remote control systems for hotels and bead-chain manual roller blinds for offices—balancing functionality and cost efficiency. Over three years, Niki's order volume has grown steadily, with each order ranging from hundreds of units to a cumulative purchase exceeding 10,000 units.

Fortune understands that quality is the foundation of cooperation and has established a rigorous full-process inspection system. Before delivery, professional teams conduct 100% full inspections of products, covering 36 indicators such as profile thickness, surface finish, hardware fitting accuracy, motor noise, curtain smoothness, and water tightness. The company has also developed exclusive formula technologies for different regional climates, such as a -30°C antifreeze formula for extreme cold in North America to ensure blinds remain deformation-free in icy conditions, and a mildew-resistant process for high-temperature, high-humidity regions in Southeast Asia to maintain product color during the rainy season. The stable and reliable product quality has ensured that Niki has never received client complaints due to door and window material issues during project delivery.

While occasional after-sales issues have arisen during the collaboration, Fortune's efficient and high-quality service has further strengthened their partnership. There were instances where Niki's installation team inverted electric roller blinds, causing motor damage, and cases of remote controls being omitted due to logistics oversights. In response to these non-quality-related issues, Fortune always adheres to the principle of "customer first," not only providing free replacement parts but also arranging technicians to guide installations via video calls and even offering on-site debugging for complex projects. Its 24-hour response mechanism ensures issues are resolved in the shortest possible time, making Niki feel Fortune's professionalism and commitment.

Through three years of deep collaboration, Fortune and Niki have achieved mutual benefit and win-win results. For Niki, Fortune's customized window products and excellent service have helped it stand out in local commercial project bidding, enhancing market competitiveness and client satisfaction. For Fortune, Niki's continuous orders have not only expanded its market share in Canada but also accumulated valuable international project experience, making it a benchmark case in the North American market. This collaboration fully demonstrates Fortune's strengths in customized production, quality control, and after-sales service, laying a solid foundation for its further expansion into international markets.